Privacy Policy

At RaghadLiving.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

1. Collection and Use of Personal Data

Personal data refers to any information that identifies you directly or indirectly. This may include your name, email address, contact number, shipping and billing details, and device information. Anonymous data that cannot be linked back to you is not considered personal data.

2. Promoting Safety and Security

We are committed to protecting your data. We collect and process only the minimum necessary information and use appropriate technical and administrative measures to secure it. We may use your personal data to:

  • Verify accounts and monitor suspicious activity

  • Investigate potential fraud or policy violations

  • Ensure our platform remains safe and secure

This is based on our legitimate interest in protecting our customers and services.

3. What Personal Data We Collect

i. Data You Provide to Us

  • When you create an account or make a purchase

  • When you contact us, participate in surveys, or use live chat

  • Payment information, including card numbers and billing addresses

ii. Data We Collect Automatically

  • Device type, IP address, browser type, and operating system

  • Location data (via IP or GPS, where applicable)

  • Usage and diagnostic data to help improve our services

4. How We Use Your Personal Data

i. To Provide, Improve, and Develop Our Services

We use your data to process orders, improve your experience, conduct analysis, and enhance product offerings. Participation in contests or promotions will also use your data for proper administration.

ii. To Communicate With You

With your express consent, we may send you:

  • Marketing and promotional emails

  • Important account or transaction-related information

  • Responses to inquiries via our support team

You may opt out at any time by contacting us.

5. Use of Cookies

Cookies are small data files stored on your browser. We use cookies and similar technologies to:

  • Personalize content and offers

  • Analyze site traffic and user behavior

  • Provide a more secure shopping experience

You can adjust your browser settings to control cookies. Disabling cookies may affect your experience on our site.

6. Disclosure of Personal Data

We only share personal data with:

  • Service providers and partners who help us operate the website and fulfill orders

  • Marketing partners (only with your express consent)

  • Authorities, when required by law or to protect our rights

7. Data Storage and Transfers

Your data may be stored and processed outside your country of residence, including in the United Arab Emirates, the European Economic Area (EEA), or other regions where we or our partners operate. We ensure appropriate safeguards are in place.

If you are located in the EEA, your data is processed under the GDPR, and we rely on your consent, contractual necessity, or our legitimate interests to use your data.

8. Mergers, Transfers, and Legal Disclosures

We may transfer your data in the event of:

  • A merger, acquisition, or sale of our business

  • Legal obligations or court orders

  • Enforcement of our policies, investigation of fraud, or to protect users

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If we learn we have done so, we will delete such data promptly. Please contact us if you become aware of this.

10. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to data processing

  • Receive a copy of your data in a portable format

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at support@raghadliving.com. We respond to all requests within 30 days.

11. Third-Party Services and Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before using their sites or services.

12. Data Security and Retention

We implement appropriate physical, technical, and organizational measures to protect your data from unauthorized access or misuse. Your data is retained only as long as necessary for business or legal purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and your continued use of our services means you accept those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: support@raghadliving.com